PRIVACY POLICY
Effective Date: December 8, 2025
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, call us, text us, request a quote, schedule a service, or interact with us in any way — including through two-way SMS/text messaging.
1. Information We Collect
We may collect:
- Name, phone number, email address, billing address, and service address
- Payment information (processed securely through third-party processors — we do not store full credit card numbers)
- Service history and preferences
- Messages you send us via text, email, or website forms
- Automatically collected data: IP address, browser type, device information, and cookies (see Section 6)
2. How We Use Your Information
We use your information to:
- Provide pressure washing and exterior cleaning services
- Schedule appointments and send appointment reminders
- Send quotes, invoices, payment links, and receipts
- Communicate with you via phone, email, or two-way text messaging (e.g., confirming addresses, job updates, rescheduling, follow-ups, or special offers)
- Improve our services and customer experience
- Comply with legal requirements
3. Two-Way Text Messaging (SMS)
When you text us or opt in to receive texts:
- You may receive messages about scheduling, job updates, invoices, payment reminders, review requests, or occasional promotions.
- Message and data rates may apply.
- You can opt out at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, QUIT, or END to any message.
- For help, reply HELP or contact us at 515-916-0472 or contactus@jtsppw.com.
4. How We Share Your Information
We do not sell your personal information. We may share it only with:
- Trusted service providers who help us run our business (e.g., Jobber for scheduling and messaging, Stripe/Square for payments, QuickBooks for accounting, Google for analytics, Mailchimp/Textedly for marketing)
- Legal authorities when required by law
- Anyone else only with your explicit consent
5. Data Security & Storage
We use industry-standard security measures including encryption, secure servers, and limited employee access to protect your information. Text messages sent through Jobber are transmitted securely and stored according to Jobber’s security standards.
6. Cookies & Tracking Technologies
Our website uses cookies and tools like Google Analytics to improve your experience and show relevant ads. You can disable cookies in your browser, but some site features may not work properly.
7. Your Rights & Choices
You have the right to:
- Access, correct, or delete your personal information
- Opt out of marketing texts or emails at any time (use the opt-out instructions above or contact us)
- Request a copy of the information we hold about you
To exercise these rights, contact us at 515-916-0472 or contactus@jtsppw.com.
8. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The new version will be posted on this page with an updated “Effective Date.”
10. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us: 515-916-0472
